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Return Policy

Withdrawal & Product Returns


Are you having a problem with the product you just received and wish to return or replace it?


www.mobiletherapy.gr is here to serve you by offering you very simple and easy ways of service.


If you belong to one of the following situations, the return process is simple, easy and immediate.

Please read the following carefully.

Right of Withdrawal or Return due to wrong product selection:

You have the right to withdraw within 14 calendar days by returning the product to us. The right of withdrawal is valid as long as the product is in its original condition and the return is made at your own expense and cost within 14 calendar days of receipt of the order. If the return is approved, within 5 working days we will send you the new product you have chosen with a single charge for any difference in the value of the products or we will refund you in full the price you have paid for the specific purchase. In case you choose a product of lower value as a replacement, you will not get the difference back. However, you can receive a discount equal to the difference in your next order or additionally choose a second product by paying only the difference in the value of the products.

Your refund will be made as follows:

To your debit / credit card, if the order payment has been made through it (The refund time to debit cards depends exclusively on the respective issuing bank).

To an Alpha Bank, Piraeus Bank or National Bank bank account, if payment for the order has been made by cash on delivery or bank deposit.

Terms and conditions for exercising the right of Withdrawal or Return due to wrong product selection:

You can exercise the right of withdrawal within fourteen (14) calendar days of receiving the product so that it is considered timely and no additional justification is needed from you.

In the case of a valid exercise of the right of withdrawal, the condition for the return is that the product is in its original condition, that the packaging is intact and that all accessories, any gifts, accompanying products and materials are included, as well as the legal document Receipt or Purchase Invoice .

Exceptions to the Right of Withdrawal:

The Right of Withdrawal does not apply to the cases that are excluded by the existing legislation and case law, such as products that are not suitable for return for health reasons if they have been unsealed (handsfree headphones, bluetooth, headphones).


CAUTION:


It is noted that cases where the returned product is not in its original condition with intact packaging cannot be returned.

You are responsible for the shipping costs of the product to be returned. In case you return it at our expense, we will NOT receive your return.

Return due to delivery of incorrect or defective product:

In the event that the product we sent you is different from the one you ordered or is defective, you can return it within fourteen (14) calendar days of receiving the order free of shipping charges. The return of the product, in this case, can only be done if the product is in its original condition and with full original packaging. As soon as we receive your return, we will carry out the necessary checks to establish that the defect was not caused by misuse of the product and within 5 working days we will proceed to send the correct / Non-defective product or refund the money.

Shipping costs: the return for the specific cases is at our expense and only with ACS on the basic condition that you have previously contacted the Customer Service Department by calling +302112153975 or sending an email: info@mobiletherapy.gr

Read the return instructions for this specific case in detail here

Your refund will be made as follows:

To your debit / credit card, if the order payment has been made through it (The refund time to debit cards depends exclusively on the respective issuing bank).

To PayPal, if the payment for the order has been made through it.

To an Alpha Bank, Piraeus Bank or National Bank bank account, if payment for the order has been made by cash on delivery or bank deposit.


CAUTION!


Returns Address:

All the above-mentioned cases of withdrawal are made at our central warehouses at the address: Kyprous 102, Argyroupoli, 164 52

For any case where you need additional assistance, you can contact the Customer Service Department at +302112153975

Order Cancellations:

You can cancel your order, if you wish, without charge, provided